Refund Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
• Be unused and unworn
• Be in its original condition
• Include original tags and packaging (if applicable)
• Be accompanied by proof of purchase
To start a return, please contact us at:
Return requests must be approved before items are sent back.
Non-Returnable Items
The following items cannot be returned:
• Items showing signs of wear, washing, or damage caused by the customer
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue. We will work quickly to make it right.
Exchanges
We currently offer exchanges for items that arrive damaged, defective, or incorrect. If you need a different size or color, please contact us and we will do our best to assist.
Pre-Orders
Items marked as Pre-Order may require additional production time and will ship later than standard in-stock items. Estimated shipping dates are subject to change.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: lowcountrydhelp@gmail.com